wau88 Privacy Policy

This Privacy Policy ("Policy") is issued by wau88 ("wau88", "we", "us", "the Company"), the operator of the online gaming platform at wau88.co. This Policy applies to all users who access or register on the wau88 platform, including players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and all other locations from which the platform is accessible.

By creating a wau88 account, visiting wau88.co, or using any service offered by wau88, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must not use the wau88 platform.

This Policy should be read alongside our Terms & Conditions. Where this Policy uses defined terms without defining them, those terms carry the meaning given to them in the Terms & Conditions.

wau88 collects personal data in two primary ways: data you provide directly when using the platform, and data collected automatically through your interaction with the platform. The categories of personal data we collect include:

Data you provide directly:

• Full legal name as stated on your government-issued identification document;
• Malaysian identification number (MyKad) or passport number;
• Date of birth (for age verification and 21+ compliance);
• Registered mobile number and email address;
• Residential address;
• Payment method details (e-wallet identifiers, bank account information) for deposits and withdrawals in MYR;
• Identity verification documents submitted during KYC (copies of MyKad, passport, or utility bills);
• Communications you send to our support team via live chat or email.

Data collected automatically:

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session timestamps and duration;
• Pages visited and navigation path within wau88.co;
• Game history, bet amounts, and transaction records;
• Cookie identifiers and similar tracking technologies (see Section 5).

wau88 uses the personal data we collect for the following purposes:

• To create, verify, and manage your wau88 account;
• To verify your identity and age (21+ requirement) through our KYC process in compliance with our international gaming licence;
• To process deposits, withdrawals, and MYR transactions securely and accurately;
• To detect and prevent fraud, money laundering, and other financial crime;
• To monitor and enforce compliance with our Terms & Conditions and applicable gaming regulations;
• To provide customer support and respond to your enquiries;
• To send you service-related notifications (account activity alerts, security updates, transaction confirmations);
• To send promotional and marketing communications where you have provided consent;
• To improve platform performance, fix bugs, and personalise your experience;
• To comply with legal obligations and respond to lawful requests from regulatory or law enforcement authorities.

wau88 processes personal data on the following legal bases:

• Contractual necessity: processing required to deliver the services described in the Terms & Conditions, including account management and payment processing;
• Legal obligation: processing required to comply with anti-money laundering regulations, gaming licence requirements, and lawful authority requests;
• Legitimate interests: fraud prevention, platform security, and improving the quality of our services;
• Consent: direct marketing communications and non-essential cookies, where you have provided explicit consent which may be withdrawn at any time.

wau88.co uses cookies and similar tracking technologies to ensure the platform functions correctly, to secure your session, and to understand how players interact with the site. Cookies are small text files stored on your device by your browser.

We use the following categories of cookies:

• Strictly necessary cookies: required for login session management, security tokens, and core platform functionality. These cannot be disabled without impairing platform use;
• Functional cookies: remember your preferences (language, display settings) to personalise your experience;
• Analytics cookies: collect anonymised data about page visits and navigation patterns to help us improve the platform;
• Marketing cookies: used to deliver relevant promotional content where you have consented to receive marketing communications.

You may manage cookie preferences through your browser settings. Disabling analytics or marketing cookies will not affect your ability to use the wau88 platform, but disabling strictly necessary cookies may impair login or session functionality.

wau88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and proportionate:

• Payment processors: e-wallet and banking providers (including Touch 'n Go eWallet, Boost, DuitNow, Maybank2u, CIMB, and FPX operators) to facilitate MYR transactions;
• KYC and identity verification providers: third-party services that assist in verifying your identity documents as required by our gaming licence;
• Game software suppliers: licensed game providers whose platforms are integrated into wau88 may receive session data necessary to operate their games;
• Regulatory and law enforcement authorities: where required by our gaming licence, anti-money laundering obligations, or a valid legal order;
• Professional advisers: lawyers, auditors, and compliance consultants under binding confidentiality obligations.

All third-party recipients are required to process your data only for the purpose for which it was shared and to maintain appropriate security standards. wau88 does not transfer personal data to parties in jurisdictions without adequate data protection frameworks unless appropriate safeguards are in place.

wau88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods imposed by our gaming licence and applicable law:

• Account and KYC data: retained for a minimum of five (5) years from account closure;
• Transaction records and betting history: retained for a minimum of five (5) years from the date of each transaction, in accordance with AML obligations;
• Support communications: retained for a minimum of two (2) years;
• Marketing consent records: retained until consent is withdrawn and for a period thereafter to evidence the withdrawal.

Following the applicable retention period, personal data is securely deleted or anonymised where deletion is not technically feasible.

wau88 implements technical and organisational measures appropriate to the risk level of the personal data we process. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and wau88.co;
• Encryption at rest for sensitive personal data and financial records in our databases;
• Role-based access controls restricting employee access to personal data on a need-to-know basis;
• Intrusion detection systems and regular security audits of the platform infrastructure;
• Password hashing using industry-standard one-way algorithms — wau88 staff cannot view your password;
• Two-factor authentication (2FA) available to all players and mandatory for administrative accounts.

Despite these measures, no internet transmission or electronic storage is entirely secure. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, wau88 will notify affected players and the relevant regulatory authority in accordance with applicable obligations.

Subject to applicable law and the restrictions imposed by our gaming licence (for example, transaction records that must be retained for AML purposes), you have the following rights regarding your personal data held by wau88:

• Right of access: you may request a copy of the personal data wau88 holds about you;
• Right to rectification: you may request correction of inaccurate or incomplete personal data;
• Right to erasure: you may request deletion of personal data that is no longer necessary for the purpose it was collected, subject to our legal retention obligations;
• Right to restriction: you may request that we restrict processing of your data in certain circumstances;
• Right to withdraw consent: where processing is based on consent (e.g. marketing), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal;
• Right to lodge a complaint: you may lodge a complaint with the supervisory authority under our gaming licence jurisdiction if you believe your data rights have been infringed.

To exercise any of the above rights, contact the wau88 data protection team via the in-platform live chat or write to [email protected]. We will respond to verified requests within 30 days.

With your prior consent, wau88 may send you promotional communications about offers, new games, reload bonuses, and platform updates via SMS to your registered Malaysian mobile number or email. You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in the wau88 account settings;
• Clicking the unsubscribe link included in any marketing email; or
• Contacting the wau88 support team via live chat.

Withdrawing marketing consent does not affect your ability to receive transactional or service communications (e.g. account security alerts, deposit confirmations, KYC notifications) which are necessary for the operation of your wau88 account.

The wau88 platform is strictly intended for adults aged 21 and above. wau88 does not knowingly collect personal data from individuals below the age of 21. Age is verified as part of the mandatory KYC process before any real-money gaming activity is permitted.

If wau88 becomes aware that personal data has been collected from a person under 21 without proper age verification, we will immediately suspend the account, delete the relevant personal data, and take appropriate remedial action. If you believe a minor has registered on the wau88 platform, please notify our support team immediately.

wau88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. Material changes will be communicated to registered players via the email address on file or by prominent notice on the wau88 platform, with at least 14 days' advance notice where practicable.

Your continued use of the wau88 platform after the effective date of any revised Policy constitutes your acceptance of the changes. We recommend you review this page periodically. The date of the most recent update is always displayed at the top of this page.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how wau88 handles your personal information, please contact us through the following channels:

• Live Chat: 24/7 in-platform live chat support (available after login)
• Email: [email protected] (plain text — not a clickable link)

We aim to acknowledge all data-related enquiries within 48 hours and provide a substantive response within 30 days of receiving a verified request.